Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If the product is returned in a condition that is not suitable for resale we reserve the right to decline a refund or exchange for the item.

You can return the item directly to us or request a return label.

To start a return, you can contact us at perfumezdirect@gmail.com  

Use our Self-Serve Returns option located in the footer section.

Damages and issues
Please inspect your order upon receipt and contact us immediately (24hrs) if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (like special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since we approved your return, please contact us at perfumezdirect@gmail.com.

Return Address

To return your product, you should mail your product to: 21 Village Way East Harrow HA2 7LX